IT Support

Focussed on support for humans, by humans

Providing you with the IT service & support that you need, and helping your business to grow in ways that you may never have imagined.

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What is IT Support?

The role of IT Support Providers is to ensure that your business technologies are running as smoothly as possible. Even small business IT support needs to encompass the monitoring and managing of your systems, ensuring that they’re always up to date. But that’s not where Solid Systems’ IT support solutions end.

To us, IT helpdesk support is about more than just maintenance. That’s why we help you beyond simply ensuring that your existing technologies are maintained:

Our IT support and services extend to managing your vendors
We ensure your business security
We advise on the best possible technology solutions and services to help your company meet its goals
Our IT helpdesk support consulting firm even keeps your teams trained on the best ways to use your existing technologies

What makes Solid Systems a leading IT Support company in South Africa and the UK?

When you think of your business’ IT infrastructure, it can be easy to focus on the big areas – your servers and network, their security, your end point devices and so on. You think about their purchase and their provisioning, but what about their upkeep? When you’re running a large business, IT support and managing and maintaining your infrastructure can easily become a fulltime job, and one that many companies don’t have the resources to fill.

This is where a service provider like Solid Systems steps in, to provide you with the IT service & IT support that your business needs on a day-to-day basis, and to help your business grow in ways that you may never have imagined.

What are the benefits of Outsourced IT Support?

Many companies choose to manage their business IT helpdesk in-house. While this is a viable option, it is expensive, and often results in individuals or entire teams dedicating all of their time to IT support, without being able to focus on the core areas that could help to drive the business forward. It also becomes difficult for a single person, or even a team, to keep themselves constantly updated on the latest technologies, the right updates, and the right IT helpdesk support techniques to be implementing for your business.

There are a number of benefits to using an external IT company for outsourced IT support:

More Cost Effective

We are your IT team, not just your IT guy. You get the expertise of a full team of experienced and human IT support Pros at a fixed monthly rate.

Knowledge & Experience

We are always upskilling our teams and providing them with the resources to expand their knowledge and experience across IT fields.

Focussed Teams

Without worrying about IT support, management and maintenance, your teams can focus their attentions and skills on your core business.

Heightened Convenience

Our round-the-clock IT helpdesk support and vendor management services make managing your business easier in every way.

Improved Productivity

We manage your systems to ensure that your teams have the network resources they need to operate smoothly, effectively and efficiently.

What do Solid Systems' IT Support solutions include?

We offer business IT support services to help any company, large or small, embrace and make the most of their technologies. Our IT support solutions include:

Strategic Technology Planning

Your technologies should grow with your business. We provide strategic technology planning that will see your tech advance as your company does.

Backup Solutions

Don’t wait for a data disaster to strike. Make sure that your information is replicated and safely and securely stored in the cloud.

Disaster Recovery

When disaster does strike, make sure that your business is prepared with a disaster recovery plan that will see your operations continue uninterrupted.

Holistic Maintenance

Whether it’s your servers, your network or your devices, we make sure that your systems are safe, secure, and up-to-date.

Holistic Security

Ensure the safety of your networks, servers, devices, emails and documents with all-encompassing security solutions.

Vendor Management

Why spend your time on hold when providers fall short? As your one-stop-shop, we help with all of your technology needs, including managing vendors on your behalf.

Get the best IT support you need today!

Our team of IT pros are waiting in the wings to help you meet your business goals and see you stepping confidently into the future.

Why choose Solid Systems?

Looking for IT Support in Johannesburg or Cape town ? We’ve been providing both large and small businesses with reliable IT support for over 18 years. We are dedicated to keeping our IT Pros upskilled and knowledgeable in everything technology related, ensuring that our teams are always ready to help, whatever the situation may be. When you partner with Solid Systems, you’re investing in more than just another IT support specialist. We help you to prioritise growth, meet your business goals, and step confidently into the future. The holistic IT support & IT solutions that we offer forms an important part of doing just that.

Outsource Your IT Support

ABOUT SOLID SYSTEMS

With over 18 years of experience in providing dedicated IT support to businesses around the globe, Solid Systems is perfectly placed to meet and exceed your business’ needs. We’re just a click away, so don’t hesitate to contact us. 

Since 2003, we have specialised in delivering leading technology solutions and offering guidance to organisations in South Africa and abroad, in the most human way possible.  

We love technology and the exciting ways that it evolves, and are constantly improving the tools that we use. But humans are at the heart of our business. That’s why we value each relationship and prioritise a personal approach, finding solutions that deliver results for your company in the best way possible.  

With our highly skilled and passionate professionals behind us, and the latest and most sophisticated tools at their disposal, we ensure that the businesses we work with are constantly evolving, and can step into the future with confidence.

Frequently asked questions

What are IT support services?

IT support services are all about helping you manage and maintain your technologies. It could be assisting with technical support for your devices, proactively monitoring your servers, training your teams in the latest best practices, keeping your business secure online, or it could be all of the above. No matter what your technology needs, our team of IT pros are here to help.

Why is IT support important in a business?

At Solid Systems, we love to see the ways that technology evolves. But for most businesses, evolving technologies mean headaches and hassles as the solutions they’re used to become outdated and start to cause problems. Having an IT support team behind you to not only help you through any issues that you may experience, but also put together strategic technology planning to see you putting your best foot forward and meeting your business goals is essential in this modern digital age.

What is an IT helpdesk ticketing system?

Every time that you send an email to Solid Systems’ IT helpdesk, it creates a ‘ticket’ which gets assigned to one of our IT pros. This makes it easy to follow up on and keep track of every request that you make, and it helps us to ensure that every query that we receive gets handled as quickly and efficiently as possible.

Is IT helpdesk and IT support the same?

Not quite. IT support is a general term for everything that a provider like Solid Systems does to manage and maintain your technologies. An IT Helpdesk forms part of IT support. Whenever you have a question, query, request or problem, you’ll contact the IT Helpdesk either over email, telephonically or in person, and our IT pros will get back to you as quickly as possible.

Is there any difference between IT Helpdesk and Technical Support?

Yes. While IT Helpdesk specifically refers to the process of contacting a support team, and how they manage your queries and requests, Technical Support or IT Support is a general term that covers all the ways a partner like Solid Systems can help you to maintain and manage your technologies as a whole.

How does an IT helpdesk improve your team's productivity?

As a business, you want to spend as much of your time and effort on your core focus as possible. Every minute that you spend worrying about a device that isn’t working, an email address that isn’t connecting, or any other IT issues is time that is wasted. That’s why having an external IT support partner who manages all of your IT services and ensures that any problems are dealt with quickly and efficiently will see a boost in your company’s productivity, and help you to achieve your goals.