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Does Your Technology Spend Have A Measurable Business Outcome?

Work with a Managed Services Provider whose primary focus is making you money.

    Click on the button above to have one of our virtual Chief Information Officers get in touch.

    What Makes Solid Systems Different
    From Other IT Support Companies?

    WE'RE HUMAN, NOT ROBOTS

    We’re focused on the human side of our business and yours. This means that we don’t just fix issues. We find lasting and meaningful solutions that have a real impact on you, your business and your teams.

    MAXIMISING VALUE AT EVERY STEP

    We ensure that you get maximum ROI for every solution that you put in place. That’s why our role doesn’t end with implementation. We continue to add value through training, adoption and more.

    PLANNING FOR THE FUTURE

    Our strategic technology plans ensure that you never spend money on tech that doesn't have a measurable business outcome, and that the money you do spend on technology is as predictable as possible.

    NAVIGATING THE MODERN WORKPLACE

    The way we work is changing. You need a partner who specialises in providing solutions for you and your teams to work effectively in a remote, hybrid or in-office environment. We are that perfect partner.

    Microsoft Hyper-Focused

    We are more than just a Microsoft Gold Partner. Each of our IT Pros are Microsoft specialists, with certifications that span the range of Microsoft cloud and productivity platforms.
    This makes us the ideal partner for businesses that are ready to adopt Microsoft services, or already have Microsoft solutions in place. We ensure that you are putting your Microsoft tools to their best possible use and optimising efficiency through Microsoft services throughout your company – from Microsoft 365, to Azure, to Surface Devices and beyond.

    What Is Included in Solid Systems' Managed IT Services?

    Unlimited
    Support

    We are renowned for our excellent and human customer service, and our IT Helpdesk is the perfect example of this. Our certified IT Pros are always waiting in the wings to give your business the support you need including:

    • 24/7 On Call Support
    • Guaranteed Response Times
    • Device Procurement & User Onboarding

    Email &
    Cybersecurity

    Your safety is one of our top priorities. This is why we offer holistic security solutions across devices, networks, cloud and email services, keeping you and your teams safe in all of your online business transactions. This includes:

    • Endpoint Protection &
      Management
    • Network Firewall Management
    • Security Monitoring & Alerts

    Cloud
    Management

    Whether your systems are on-premises in your offices or cloud based, we ensure that all of your infrastructure is fully managed, maintained, updated and protected. Our IT Pros are trained in looking after your systems, including:

    • Office 365 & Azure Solutions
    • Servers & Storage
    • Network, Firewall & Wi-Fi management & configuration

    Monitoring &
    Maintenance

    The demands of modern businesses mean that you need to be up and running at all times, ready to meet your customers’ needs. We make sure that your systems are running at peak performance, and maximise uptime through:

    • Patch & AV Management
    • Proactive Office 365 Security
    • 24/7 Server & Network Device Monitoring & Optimisation

    Vendor
    Management

    Any time that you spend on hold with your ISP, or emailing back & forth for hardware fixes, is time wasted. Not only do we provide you with exceptional IT, but manage technology vendors as well to save you time & frustration. This includes:

    • Internet Service & Connectivity Providers
    • Hardware Vendors & Suppliers
    • Critical Business App Vendors

    Our Process

    ONBOARDING

    The foundation of your Solid experience. We introduce your teams to the systems and processes that we use, providing training and improving adoption throughout your business.

    DEVELOP A TECHNOLOGY PLAN

    The best way to ensure that we are adding as much value to your business as possible is to form a plan for implementing technologies, and making the best use of those that you already have.

    SEE THE DIFFERENCE

    Once we start putting technologies and IT support in place for your business, you'll start noticing the difference almost straight away, as you rest assured that your support is in great hands.

    "One of the best things about working with Solid Systems is that they're extremely competent. It makes it so easy to communicate with them."
    "One of the best things about working with Solid Systems is that they're extremely competent. It makes it so easy to communicate with them."
    “Because Solid is so detail-oriented when it comes to that those communications, it's very easy to track and trace any issues. From that perspective, everybody's always aware where things are in the process. Which just takes that burden of stress off of, not only myself, but the individuals that work with us. When they've got an issue, they're confident that it is going to get resolved and that somebody is dealing with it.”
    “Because Solid is so detail-oriented when it comes to that those communications, it's very easy to track and trace any issues. From that perspective, everybody's always aware where things are in the process. Which just takes that burden of stress off of, not only myself, but the individuals that work with us. When they've got an issue, they're confident that it is going to get resolved and that somebody is dealing with it.”
    "The service and attitude of the Solid Systems teams is absolutely fantastic! They are an absolute pleasure to deal with. Their helpfulness, attitude and knowledge is amazing, and their patience is just superb."
    "The service and attitude of the Solid Systems teams is absolutely fantastic! They are an absolute pleasure to deal with. Their helpfulness, attitude and knowledge is amazing, and their patience is just superb."
    "Using Solid Systems has been a game-changer for us. Since implementing their solutions, productivity and efficiency have been through the roof."
    "Using Solid Systems has been a game-changer for us. Since implementing their solutions, productivity and efficiency have been through the roof."
    "I like having process in place and I feel like Solid are also like that. They leverage their processes to make things efficient. There are synergies in the way that we think."
    "I like having process in place and I feel like Solid are also like that. They leverage their processes to make things efficient. There are synergies in the way that we think."

    Our Remarkable Promise

    • There are no long-term contracts. We don't believe in tying businesses down to a provider they don't yet trust. If you aren't seeing value, you'll be free to change your Managed Services Provider any time you like.

    • In the first two months of working with Solid Systems, we will put three times more effort and value into your business than what you are paying for.

    • We're so confident that you will be completely satisfied with the service you get, that we guarantee a 50% refund on your monthly managed services fees if you are unhappy after three months.

    Over 19 years of experience in providing dedicated IT support to businesses around the globe.

    Since 2003, we have specialised in delivering leading technology solutions and offering guidance to businesses in South Africa and abroad in the most human way possible.

    We love technology and the exciting ways that it evolves, and are constantly improving the tools that we use. But humans are at the heart of our business. That’s why we value each relationship and prioritise a personal approach, finding solutions that deliver results for your company in the best way possible.

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