What exactly is ‘onboarding? Think boarding a plane or craft. It’s the same term being used: in this case, you board our service!
Onboarding is the steps involved in moving your site onto our service – our Pro-Active Support Plan – so that our Network Operations Centre (NOC) can actively manage your network and resolve any issues efficiently. You could call it the planning stage of your company being in safe hands.
It basically means that we ensure that all the IP devices on your network can be remotely monitored and managed.
Needless to say, this process needs some cooperation with the client. Our support staff will make sure you know exactly what is needed to make the onboarding hassle-free while you concentrate on your business!
