How To Choose The Right IT Outsourcing Partner

Now that you understand why IT outsourcing might be a good fit for your business, you may be ready to start the hunt for the right partner. But there are so many companies that there that you could be outsourcing your technology requirements to. How do you know which is the right fit for your unique business needs?

When it comes to choosing the right IT outsourcing partner for your business, there are several questions you should ask to ensure that they are a good fit for your technology and your culture. Some of these questions include:

• Is There Alignment?

When considering working with an IT partner, it’s important to make sure there is alignment between your business goals and their approach to technology. This means looking at their values, mission statement and overall company culture to see if they align with yours.

• Where Are You Based?

While most IT tasks can be done remotely, it’s still important to know where your technology partner is based. For example, Solid Systems is based in South Africa and the UK. This immediately tells you a few things:

• Our time zones. South Africa and the UK are fairly close together in terms of time zone, so it gives you an idea of when we’ll be most responsive.
• We have experience addressing the unique challenges of businesses based in South Africa, including managing the unpredictable nature of loadshedding.
• Both South Africa and the UK have regulations in place for protecting personal data, putting us in the perfect position to help companies based in these countries with their POPIA and GDPR compliance.

• How Does Your Pricing Compare?

Pricing is always a key factor when considering an IT outsourcing partner. While you don’t want to compromise on quality, it’s important to find a partner that offers competitive pricing. At Solid Systems, we offer flexible pricing options tailored to your specific business needs, ensuring you get the most value for your money. Our goal is to provide cost-effective solutions without sacrificing quality or service.

• What Value Can You Offer My Business?

Price is one factor to consider, but you also need to think about the value that you are getting for your money. One IT company may cost less than another, but provide a pared down service offering to go with that lower price tag. At Solid Systems, we design our IT Services to offer maximum value for your IT spend. Our technology management solutions include options for strategic technology planning, cloud migration and management, backup and recovery, cybersecurity, technology onboarding, human IT support, training and so much more.

• What Companies Do You Work With?

A good indicator of a top IT outsourcing partner is the companies they work with. Over the past two decades, we at Solid Systems have partnered with companies of all sizes, from small businesses to large corporations across various industries. And this has helped us to pinpoint where we are able to offer the most value. If you’re a business with more than 15 employees, are making use of Microsoft tools, and are looking for a partner to work with your company and help you to implement technologies in more strategic ways to help you reach your goals, and need a team of experts behind you to support your business, then our technology management solutions are exactly what you need.

• How Experienced Are You?

Expertise is key in the IT outsourcing world. You want a partner that has proven experience in providing quality IT solutions and support. At Solid Systems, we have been helping businesses across South Africa and the globe to manage their technologies for over 20 years. Our team of qualified IT Pros are all Microsoft certified professionals with years of experience under their belts. Not only do we have the know-how that you need to manage your technology, but we have a deep understanding of the latest IT trends and put them to the best use for your business, including training your teams to take better advantage of the technologies you’re already using.

• What Sets You Apart From Your Competitors?

Choosing the right IT outsourcing partner for your business can be a daunting task, especially when there are so many options available in the market. At Solid Systems, what sets us apart isn’t the technologies that we offer – loads of MSPs out there offer cloud services, cybersecurity, managed IT and more. It’s what we help you do with those technologies that makes a real difference. We have a mission at Solid Systems – to further human connection and make a difference in peoples’ lives. We see technology as the tool that helps us to do that. The right technologies bring people together, see them working more effectively and productively, and doing more with their time, which gives them the opportunity to be more and make more in turn. It’s this human side of IT that we love and want to foster in the businesses that we work with, and it is what makes us one of the best technology partners for businesses in South Africa and the United Kingdom.

• How Do You Solve Recurring Issues?

We understand that technology can sometimes be unpredictable, and recurring issues can be frustrating for businesses. That’s why at Solid Systems, we cultivate a problem-solving mindset within our experienced IT Pros which sees them taking a different approach to technology support. Troubleshooting and putting out fires is all well and good for some IT companies. But we believe in understanding the issues that you’re experiencing in full, so that we can get to the root cause of the problems as quickly as possible, and solve them once and for all, reducing your frustration and helping you to work in more productive ways. We also believe in equipping our clients with the knowledge and tools to prevent recurring issues from happening in the first place, through regular maintenance, updates, and proactive monitoring. With Solid Systems behind you, you can rest assured that we are always working on improving your technology experience and reducing any recurring issues that may arise.