Touchsides

Technology plays a pivotal role in facilitating the diverse operations of Touchsides. Whether it involves distributing Point of Sale devices across the nation or analysing the data gathered by these devices, the seamless functioning of technology is of paramount importance for a team of over 300 staff. However, the departure of the internal IT expert, who had been overseeing their systems, left Touchsides in a challenging situation.

 

Technical Support and IT Manager, Sasha Barnett explains, “Our technological landscape comprises two essential facets – the technical infrastructure, networking and security aspects as well as end user desktop support. The dual requirement for a professional adept in both domains presented a formidable hiring challenge. Procuring separate individuals for each role would have necessitated at least two full-time hires.”

 

Beyond the recruitment dilemma, Touchsides recognised that the exit of their IT professional, meant the departure of invaluable institutional knowledge pertaining to their systems. Consequently, they sought a strategic technology partner capable of not only providing the requisite support and technical proficiency but also swiftly and effectively documenting their systems and processes. This imperative task had to be accomplished within a stringent timeframe, as the IT professional was scheduled to depart within a month.